Two-way SMS, WhatsApp and email in your booking system
Easy to use • White-label • Automated
Reach customers on SMS, WhatsApp or email, automatically. When they reply, the message lands in Makeplans and you answer from there.
Start your free trial Get your own booking site in 45 seconds
From booking to conversation.
The customer books.
The confirmation goes out right away, by email, SMS or WhatsApp.
We keep the customer updated.
The reminder goes out automatically. Move or cancel the appointment, and the customer hears about it.
The customer replies.
Running late or have a question? Replies on SMS, WhatsApp and email land straight in Makeplans, and you answer from there.
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Questions about SMS, WhatsApp and email
Can customers reply to messages?
Yes. Replies on SMS, WhatsApp and email land straight in Makeplans, and you can answer the customer from there.
How do I get started with WhatsApp?
We set it up with you. You need a Meta business account and a phone number that isn't already on WhatsApp, and Meta must approve your message templates. You can reply for up to 24 hours after the customer's last message.
Which channels can I use?
Email, SMS and WhatsApp, alone or together. SMS and WhatsApp are optional, so you can also send everything by email.
What does SMS cost?
Each SMS costs $0.08, and long messages count as several SMS. Buy SMS credits in advance for a volume discount. Email is free.
When is the reminder sent?
At noon the day before, unless you choose otherwise. You can change it to, for example, two hours before or 8am the day before.
Can SMS messages come from my business?
Yes. The default sender is Makeplans, with your business name at the end of the message. A custom sender name is an add-on with a fixed monthly price. It can be up to 11 characters.