Terms of service for MakePlans

Last updated: 2026-08-18

MakePlans (the service) is a hosted web-based application that makes it possible for an organisation (the client) to manage their appointments and offer online booking for their customers (end-customers). The client has access to their own account (the account) using a login by individual users (the user). Usage of the service is bound by the terms in this agreement.

MakePlans is delivered by MakePlans AS (the provider), a company registered in Norway with registration number 817201342. This agreement is subject to Norwegian law and the jurisdiction of the courts in Norway.

Pricing and billing

Current prices for the service are available on the MakePlans website unless otherwise agreed with the provider. All prices are stated without any applicable taxes. The account is billed in 30-day billing periods, starting from the date the subscription starts. The number of resources and additional services are billed in advance for each billing period. Additional services are for example custom domain, custom email/SMS sender, and custom agreements. Volume charges are billed after use. Volume charges include, but are not limited to, SMS and third party authentication such as BankID and ID-porten. Payment processing fees from transactions are deducted by the payment provider from each transaction. The provider may add its own fee to the payment processing fee, which is deducted in the same way.

The provider may adjust prices annually to account for inflation.

The service cannot be resold without approval of the provider.

Data ownership

All data stored in the account is owned by the client. All data in the account can be exported by the client.

Data processing and privacy

Processing of personal data is governed by the Privacy policy (data MakePlans collects as controller) and the Data processing agreement (data MakePlans processes on behalf of the client).

Service usage

All usage of the service must comply with laws in the country of the client. If the account is used to send spam or in any other way abused it can result in limited access or deactivation of the account.

Cancellation

The client can cancel the account at any time. No refunds are given. The provider can cancel the account with immediate effect if the client is in breach of this agreement. Otherwise the provider must give three months notice before cancelling the account.

Upon cancellation the account is deactivated. Data in the account is erased within 90 days as set out in the Data processing agreement.

Liability

The provider’s liability for any loss or damages based on usage of the service is limited to the fees paid by the client in the preceding 12 months, except in cases of gross negligence or willful misconduct. The service is provided as is without any warranties.

Force majeure

If the provider is unable to provide the service due to unforeseen events beyond their control the provider is not liable for any loss or damages.

Right to Amend

The provider can change the terms of this agreement at any time. Changes to this agreement do not reduce the client’s rights to data ownership and export, or the provider’s obligations under the Data processing agreement. The current and applicable version of this agreement can be found on https://terms.makeplans.com. For major changes the client will be notified via email or within the service. If the client continues to use the service after the changes to the terms it shall be considered as acceptance to the current terms of service.